MIAMI – April 14, 2021 – NYMBUS®, a leading provider of banking technology solutions, today announced it has named three powerful women to key company leadership positions: Trish North as Chief Customer Officer; Michelle Prohaska as Chief Compliance Officer; and Crina Pupaza as Chief People Officer.
Underscoring Nymbus’ commitment to driving meaningful growth for financial institutions via personalized banking solutions, each executive brings decades of important, complementary experiences that will further ensure the path to innovation can be made quickly with quality customer experience, support, and safety leading the way.
“In order to help our partner institutions serve the unique financial needs of niche audiences, success begins with diversity in our own Nymbus leadership,” said Jeffery Kendall, Chairman and CEO of Nymbus. “I’m incredibly proud of the impactful effort we are making to recruit a balanced male to female representation into our C-suite, and beyond confident of the value that Trish, Michelle and Crina will each uniquely provide to both our team and partner clients.”
The following executive appointments are effective immediately:
Trish North has a broad career in driving customer success and growth initiatives at the intersection of financial institutions, startups, and technology providers. Among her many achievements, Trish championed the design, development and implementation of the member onboarding strategy for Alloy Labs Alliance that nurtured engagement and product knowledge as it realized 350 percent membership growth during her tenure. Prior to Alloy Labs, she was a founding member and led customer success at Numerated Growth Technologies, a fintech startup that began in 2014 as Eastern Labs within and for Eastern Bank. After growing Eastern’s small business lending portfolio by 400 percent and its rates by 200 percent, the technology was spun-out in 2017 as an independent company. As Chief Customer Officer, Trish is responsible for maximizing the delivery of exceptional customer outcomes across new and existing Nymbus clients.
Michelle Prohaska is a risk management and compliance expert who brings firsthand legal knowledge to the regulatory issues of digital banking. Her legal and regulatory leadership is guided by empathy gained through years inside financial institutions. Previously at audit, tax and consulting firm RSM US, Michelle worked with over 100 financial institution clients as a regulatory and compliance consultant before she became vice president of risk management at Vibrant Credit Union. At Vibrant, she developed the credit union’s compliance and risk management programs and led its internal and external audit processes. Michelle’s perspective and role as Chief Compliance Officer is helping Nymbus’ bank and credit union customers confidently move past regulatory roadblocks on their digital journeys.
Crina Pupaza is a persuasive HR strategist whose forward-thinking approach to initiatives has consistently fostered cultures rooted in best-in-class, people-centered programs and practices that promote a highly engaged workforce. Most recently, she served as the SVP of People for Insider Intelligence where she built organizational capabilities including volume recruiting. Prior to this, Crina held several positions with OppenheimerFunds and was a key member of the integration team responsible for navigating the complexities of its $5.7 billion acquisition by Invesco. As Chief People Officer, Crina will continue building a robust talent pipeline at Nymbus while ensuring the integrity of the company’s workplace culture.
For more information, please visit nymbus.com.
Nymbus enables banks and credit unions of any size to grow and attract new market segments by delivering a full suite of banking technology, including Loan Origination, CRM and Digital, along with the operational resources to launch and run a new digital bank. Whichever growth path you choose, Nymbus buys back decades of lost time and accelerates your ability to engage and support the entire customer journey.